Privacy Policy

Asgard is committed to protecting your privacy and handling your personal information in accordance with applicable privacy laws.

1. Information We Collect

We may collect personal information when you interact with our website or make a booking, including:

Full name
Email address
Phone number
Billing and payment information
Booking details and preferences
Dietary requirements and special requests
Communication history with us
Technical data (such as IP address, browser type, and website usage)

2. How We Use Your Information

We collect and use your information to:

Process and manage bookings
Coordinate services, including helicopter transfers and provisions
Communicate with you regarding your stay
Personalise your experience
Process payments and prevent fraud
Improve our website and services
Comply with legal and regulatory obligations

3. Disclosure of Information

We may disclose your information to trusted third parties where necessary to deliver our services, including:

Payment processors such as Stripe
Booking and property management platforms such as Lodgify
Helicopter transfer providers
Food and provisions suppliers
IT service providers and website hosting services

We only share information required for the relevant service and take reasonable steps to ensure these parties handle your data securely.

4. Method of Disclosure

Information is disclosed securely via:

Encrypted payment gateways
Secure online booking systems
Email communication (where necessary)
Password-protected service platforms

5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. These measures include:

Secure servers and encrypted systems
Restricted access to personal information
Use of trusted third-party platforms with established security protocols

While we take all reasonable precautions, no data transmission over the internet can be guaranteed as completely secure.

6. Cookies and Website Data

Our website may use cookies and similar technologies to:

Enhance user experience
Analyse website traffic
Improve website functionality

You may adjust your browser settings to refuse cookies, though this may affect website performance.

7. Access and Correction

You may request access to, or correction of, your personal information at any time by contacting us directly.

8. Retention of Information

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those external sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:

Email: stay@asgardretreat.com
Location: Mount Fisher, Queensland, Australia